1. Refund Eligibility
Refunds may be considered under the following circumstances:
- Order cancellation within 24 hours of purchase
- Product received is defective or damaged
- Incorrect product delivered by Arjun Electronics
- Technical impossibility of project requirements
2. Non-Refundable Services
The following services are non-refundable:
- Opened software or digital product licenses
- Used accessories or hygiene-related products (earphones)
- Products with missing original packaging or accessories
- Customized or personalized items
- Products used for more than 7 days
3. Refund Request Process
To request a refund, please follow these steps:
- Contact us at contact@arjundep.shop within 30 days
- Provide detailed reason for refund request
- Include project details and payment information
- Allow 5-7 business days for review
- Receive written response regarding approval status
4. Partial Refunds
In cases where work has been partially completed:
- Refund amount will be calculated based on work completed
- Delivered components remain client property upon payment
- Work-in-progress may be provided at client's request
- Time and materials already invested are non-refundable
5. Cancellation Terms
Project cancellation policies:
- Client may cancel projects with written notice
- Payment required for all work completed to cancellation date
- 30-day notice required for ongoing support services
- Emergency cancellations subject to additional fees
- Cancellation during active development may incur penalties
6. Processing Timeframes
Refund processing timelines:
- Request review: 5-7 business days
- Approved refund processing: 7-14 business days
- Bank transfer: 3-5 business days additional
- International transfers: 10-15 business days
- Credit card refunds: 5-10 business days
7. Dispute Resolution
If you disagree with our refund decision:
- Request escalation to senior management
- Provide additional documentation if available
- Consider mediation for complex disputes
- Legal action as last resort under Delhi jurisdiction
8. Special Circumstances
Refunds may be considered in these special cases:
- Force majeure events preventing service delivery
- Significant changes in project scope requested by client
- Technology platform discontinuation by third parties
- Legal or regulatory changes affecting project viability
9. Contact for Refund Requests
To initiate a refund request, please contact us: